North Shore Saddlery

Terms & Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.



Return Policy:

If you are not satisfied with your purchase, we are happy to assist you with a return or exchange. Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange. If you decide to return the item you purchased, please let us know by calling our store: (516) 922-9198 or emailing us: info@nssaddlery.com

To be eligible for a return, your item must be within 30 days of your purchase, and be in new, unused condition. The item must also have original tags and be in the original packaging.

Non-returnable items include:

• Gift cards

• Closeout Sale items

• Special Orders

• Custom Orders

Closeout Sale items: Only regular priced items may be refunded. Unfortunately sale items cannot be refunded. Closeout SALE Items have been marked down significantly and are sold at deep discounts. They are sold as final sale items.

Special Orders: Custom Items, and Monogrammed Items are NOT returnable. A Special Order item is an item that we normally do not stock. It will clearly say on our web site if any item is a SPECIAL ORDER. This item is brought in exclusively for you. *Special Orders cannot be canceled once the order is placed.* 

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges:

If you need to exchange it for the same item, please call us or send us an email at info@nssaddlery.com. Buyer is responsible for shipping charges both ways for exchange orders. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please contact us if you have any questions.

Shipping:

To return your product after you have contacted us, you should mail your product to: 

North Shore Saddlery 

6308 Northern Blvd. East Norwich, New York 11732.

You will be responsible for paying for your own shipping costs for returning your item. All shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. Items that were shipped free will be refunded the amount of the merchandise LESS the cost of our shipping. If you are shipping an item valued over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Saddle Return Policy:

We understand the importance of a properly fitting saddle. You have 5 days, starting from the date you received the saddle, to try out any saddle purchased from North Shore Saddlery, Ltd. Be sure to take extra care to WRAP your stirrup leathers to prevent marks on the saddle flaps. Saddles returned with excessive wear will be evaluated & may be charged a fee.  Be sure to return the saddle in the original condition you received it.  If you decide to return the saddle within 5 days after receiving it, please let us know by calling our store (516) 922-9198 or emailing us: info@nssaddlery.com

We recommend shipping saddles through UPS & insuring the saddle for the full purchase price. While trying the saddle, please place a clean saddle pad under the saddle and girth it up, wrap the leathers in vet wraps, tube socks or halter fuzzies. You can certainly move the horse forward in it to see how it works for you and your horse. However, we stress that a full refund can only be given if the saddle is absolutely clean and shows no sign of wear. 

Please do not oil or use conditioner on this saddle if you are going to return it, as this will render it nonreturnable. Just wipe it over with a cloth dampened with plain water to remove any barn dust or grime. 


Sales Tax:

North Shore Saddlery, Ltd., charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped. If you are purchasing from New York, you will be charged sales tax. All other states will not be charged a sales tax. 


Copyright:

All content appearing on this Web site is the property of: 

North Shore Saddlery, Ltd. 

6308 Northern Blvd. East Norwich, NY 11732.

Copyright © 2008-2017 North Shore Saddlery, Ltd. All rights reserved.  As a user, you are authorized only to view documents on this Web site as long as the document is used for informational purposes only.


Trademarks:

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by North Shore Saddlery, Ltd. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise, any license or right under any patent, copyright, trademark, or other intellectual property right of North Shore Saddlery, Ltd., or any third party, except as expressly granted herein.


Use Of Site:

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. North Shore Saddlery, Ltd., and its suppliers reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if North Shore Saddlery, Ltd., believes that customer conduct violates applicable law or is harmful to the interests of North Shore Saddlery, Ltd., and its subsidiaries.


Privacy Policy:

North Shore Saddlery, Ltd., retains basic information about users' contact information and past purchases. The personal information that you may submit to North Shore Saddlery, Ltd., is not available for exchange, rent or sale. We will never share your information with anyone.


Shipping & Delivery:

At this time, North Shore Saddlery, Ltd., ships merchandise only to locations within the continental United States and not to international locations. Nor does North Shore Saddlery, Ltd., ship to Alaska, Hawaii, Puerto Rico, Guam or the US Virgin Islands. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.


If you have any questions, please contact us by email or phone.

(516) 922 9198

info@nssaddlery.com



Store Hours:

Sunday:       11:00 am - 4:00 pm
Monday:      10:00 am - 5:45 pm
Tuesday:      10:00 am - 5:45 pm
Wednesday: 10:00 am - 5:45 pm
Thursday:     10:00 am - 7:00 pm
Friday:          10:00 am - 5:45 pm
Saturday:      10:00 am - 5:00 pm 

Our brands